Is Your Business Up To Speed?

The way businesses are conducted nowadays is a far cry since the pen last saw the paper. The words 'rolodex' and 'filofax' are now a thing of the past (as I’m even sure a lot of you don't even know what those things are), and is now replaced with a PDA (Personal Digital Assistant). Today, the postman is breathing easier as his load of letters has become lighter thanks in part to the E-mail, the Internet, mobile phones and the SMS.

Thanks to modern science and engineering, businesses has changed drastically over a short period of time. The question being raised now is ' Is Your Business Up To Speed?' Are you, as a business-owner, taking advantage of these new technologies to survive the cut-throat world of marketing and commercialism?

Enter the order taking call centers for flower shops. It's actually designed to help them deliver quality service through a timely response to customers' inquiries and orders. Not just because they eliminated the pen and paper system in traditional order taking, but because the answering service call centers focus more on tasks like answering calls and order taking. Flower shops could focus more on running their shops, and even more on their core businesses, while not being interfered with successive phone calls from their customers. Accommodating customers with their concerns would no longer be an issue. Answering service call centers would guarantee that their business communication goes without any hitches.

An effective order taking and answering service handled properly would gain customers' trust that definitely adds up to the reliability of one's services. If this happens, naturally, what would happen next is that other people would also know about you through the customer's word-of-mouth, thus increasing the chance of having more potential clients. Flower shops that hire answering service call centers are more likely to retain their loyal customers because of exceptional customer service skills by meeting their needs on time. Because of the staff that is specifically tasked to do the order-taking and phone answering – there are no missed opportunities for making sales.

Order taking answering service is not just for flower shops but for any service-oriented enterprise as well, like pet grooming and supplies, restaurants, confectioneries, specialty food, insurance or pizza delivery.

A Rolodex is a rotating file device used to store business contact information (the name comes from the words 'rolling' and 'index')

A Filofax is a trademark name for a personal organizer it's also a datebook containing space for addresses, a calendar, and specialized inserts, as maps and checklists.

Call Center Order Taking Services for your Business

You could see huge benefits from contracting with an answering service call center, if any part of your business is over the phone then, order taking services are a key step in the sales process between you and your customer. If you fail here, you've failed to make a sale, and that is the last thing any business needs to be doing in the current challenging economic times.

Let's get to brass tacks, when it comes to taking an order via phone, you need a very reliable agent ready and waiting to take the call at that very instant. If you get the business you want then you can't afford to have employees answering the phone in their spare time - and you can't afford to just employ one person on the phones.

Here's a fun fact: 70% of new customers will hang up if the phone is not answered within 20 seconds. To close a sale, you need to make sure that your business answers the phone quickly and effectively. If you value your business and the profit it brings, you will not delegate your order taking tasks to an answering machine. An answering machine cannot and will not answer any question or concern a customer calling-in may have.

The first step toward a successful order taking service is getting qualified order taking call center agents. An order taking call center must place emphasis on training agents to take down orders accurately at a galloping speeds as callers placing orders will not enjoy repeating them without feeling the irritation. The BPO agents have to key in orders accurately, efficiently and in an error-free manner. The manufacturer cannot deliver them if the agents are not taking down the right orders. The brand value of the client will suffer as there will be customer complaints on the service. It’s not just important to receive the orders; it’s equally important to process it as well. Processing the order would mean running it through the right channels so that the correct department is reached.

Unless your company has very deep pockets, then the best option for bagging those sales is to obtain the services of an order taking call center. You get the services of a fully dedicated department with none of the costs by integrating their order taking systems with your own database,.

A couple of benefits they bring include:

Order taking agents available 24 / 7 all year round.

Compliance with industry regulations

Tailor your contract to fit the needs of your business

Possibility of expanding then hiring multilingual services

When someone picks up the phone to get in touch with your business, the hard part of sales is over. Can you really afford to strike out because of something as elementary as a busy phone line or an out-of-office call?