Business 101: Outsourcing Order Taking Services

The introduction of outbound telemarketing had assisted companies to effectively handle services such as appointment setting, cold-calling, b2b lead generation, lead nurturing and the likes. When customers continue to flow in the firms sales pipelines, the need for an efficient customer service support enlarged.

Now, inbound call centers sprang to life to cater every customer inquiry and their problems. Among the many services they are offering is order taking. Through the aid of telephone, customers across the world have the privilege of placing an order at daylight or eventide. With telemarketing service provider as business partner, companies are rest assured that every order dialed by every prospect is taken care of.

Order taking services administered by outsourced inbound call centers has been the best method to excel all the way, whether a firm is service-oriented or a manufacturing plant. This is so because telemarketing firm aids its client company to focus on core business. Consequently, internal departments of the organization function smoothly and proficiently.

The broad order taking services can be broken down into: online order taking, order processing service, phone order taking, web order taking, sales order taking, live order taking and appointment scheduling.

A host of assistance can be given by a call center to its client firms. Included in the array of these services are:

• Order Processing
• Catalog Orders
• Product Recall
• Subscription Services
• Media Analysis
• Cross selling and up selling
• New Product Information
• Product Technical Information
• Promotional Product Handling