Inbound Call Center's Offering: Three-in-One Answering Service

Every company has to pump up its customer service support. Through a satisfactory customer care, the big reward increased customer retention is going to be harvested. How to do this? There are many choices to choose from but the best available solution is outsourcing.

When you partner with an inbound call center, your company will not only be given one type of answering service. Surprisingly, most contact centers nowadays are improving their operations with a three-in-one answering service- an automation, virtual telephone receptionist and live chat support. I bet that with these three tools at hand, wider coverage and better quality performance are reaped.

Automated Answering Service

Automation is too familiar for you. You always hear the recordings when you want to ask something, say for example, credit card balance. Does “Press 1 for customer service, Press 2...” ring a bell? Yeah, right. That one is an example of an automated answering service. This type is used for simple transactions, e.g. inquiry for bank balance. Through this, telephone operators are relieved from easy tasks and can offer more quality time with complex calls.

Virtual Telephone Receptionists

Virtual receptionist is the receiver of phone calls over the telephone. Unlike voicemail and automation, it is done live. This serves as the most important function in customer service support as customers want to make inquiries, complaints, orders and the likes with a live operator, not with the recordings often heard. The fact that callers reach a person is a positive score for the company and satisfying them is a huge bonus.

Live Chat Support

The live answering service expands its coverage to the Internet realm. The constant upward trend of online users, billions in a daily average, has been forcing firms to cater the people over the World Wide Web. Just like a virtual telephone receptionist, a live chat assistant serves a browser in real-time.

With these three mediums at hand, what opportunity could be missed?

Non-Stop Sales With Order Taking Services

When the clock stops at 4 or 5 in the afternoon, then you know that it's time to turn the lights off and head home. But during this period when the office is no longer open, many more of your valued customers could be trying to reach your company to place their orders for more materials or products. Now that you think about it, wouldn't those incoming calls be potential sales for you? However, since no one is at the office, then there's no way for you to acknowledge those orders. So, to make sure that you're able to maximize each and every single second, why not consider employing the help of order taking services.

Through the use of order taking services, you can assure yourself that no order goes to waste. Rather than losing sales and customers, you can keep on answering to their demands whilst meeting the expectations of your clients.

If you want to keep spending to a minimum, then you can outsource your order taking service to an inbound call center. This way, you won't need to hire additional staff, save on office space, and still meet client demands. Ensure long term profits and customer satisfaction with this kind of service, while still being professional and showing your customers that you are the company they should be staying with.

Saving Every Opportunity Through A 24/7 Customer Service Support

Around the world, not all people sleep during the night. There are those who keep their spirits alive even when everyone around them snores in peace. Cashiers and sales men of convenience stores, for example, are still energetic to serve buyers around-the-clock. Security guards are deployed to protect something from thieves and other criminals. Hospitals are always open to accept victims of diseases and accidents. There are thousands of other people who do night jobs in order to be of service to others.

However, not all companies have 24/7 customer service support. This is a sad truth for some customers for they do many phone calls beyond business hours. For the firms, they are wasting opportunities that might have been saved when a day-and-night customer care exists. Here are other reasons why customer service support must be programmed twenty-fours a day, 365 days a year:

1. Most customers work during the day. Therefore, they will use the night time to make phone calls.
2. Emergencies happen at night. What if a woman wants to know why her ATM card isn't working while checking in a hotel?
3. Many orders are being placed at night. What if a family happens to see a TV ad of a product and wants to buy it immediately?
4. Customer are dissatisfied with limited service time.
5. It is needed to expand internationally.
6. There is a modest number of reservations and bookings being done after the sun sets.

Things To Consider When Hiring A Good Order Taking Service

Order taking is one of most daunting tasks for a lot of business organizations. This type of service is often involved with a third party with the responsibility of taking orders from customers. Order taking services have a variety of types depending on the nature of their processes.

Order processing service is one of the most favorite picks of companies that are involved in e-commerce and telemarketing. Taking orders is not as easy as it appears because a companies' future likely depends on the perfect service's professionalism. This is a daunting task for companies that deals with a large volume of orders almost day in and day out.

The quickest way to come across an order taking service provider is to check several companies and have a thorough understanding of how they can provide the service for you. It will help you decide to do business with a company if they can meet all the requirements or not. Cost is also important to consider but always remember that a cheap service may not be the best one.

The company's experience is also an important thing to consider, reputed leaders have been working in this field for a period of time. They must have delivered excellent services before so background is also another important factor to consider. Look for a company that ensures quality of their services, detailed rules and regulations, costs information. You need to find a company that provides all these details for you. Search for one now and get all the benefits you can possibly get.

Business 101: Outsourcing Order Taking Services

The introduction of outbound telemarketing had assisted companies to effectively handle services such as appointment setting, cold-calling, b2b lead generation, lead nurturing and the likes. When customers continue to flow in the firms sales pipelines, the need for an efficient customer service support enlarged.

Now, inbound call centers sprang to life to cater every customer inquiry and their problems. Among the many services they are offering is order taking. Through the aid of telephone, customers across the world have the privilege of placing an order at daylight or eventide. With telemarketing service provider as business partner, companies are rest assured that every order dialed by every prospect is taken care of.

Order taking services administered by outsourced inbound call centers has been the best method to excel all the way, whether a firm is service-oriented or a manufacturing plant. This is so because telemarketing firm aids its client company to focus on core business. Consequently, internal departments of the organization function smoothly and proficiently.

The broad order taking services can be broken down into: online order taking, order processing service, phone order taking, web order taking, sales order taking, live order taking and appointment scheduling.

A host of assistance can be given by a call center to its client firms. Included in the array of these services are:

• Order Processing
• Catalog Orders
• Product Recall
• Subscription Services
• Media Analysis
• Cross selling and up selling
• New Product Information
• Product Technical Information
• Promotional Product Handling

Add Live Chat To Your Answering Services

One of the things we do with our time is chatting. Be it face-to-face, over the phone, snail mails, telegrams or instant messaging, engaging in a dialogue is a leisure made fun by everyone. With the twenty-first century technology breaking the barriers of time and place, there are lesser impediments to exchange “hellos” anywhere and anytime.

Truly, live chat has offered good changes in the way people interact and communicate. Utilizing this as a front line method in marketing campaign is a welcoming and beneficial idea.

Most people are comfortable with telephone as one of their means of communication, both personal and professional. However, younger generations have been avid users of the Internet, whether they are searching for information or confirming a friend request in social networking sites. Therefore, when prospects are with their PCs, notebooks and laptops, it would be necessary to broaden customer service through live chat.

To add, more and more people resorted to online venue to buy goods and services. For the record, e-commerce websites such as Amazon and eBay generated billion dollars of annual sales.

When prospects are browsing the Information Superhighway, the best that companies can do is to make sure that someone is going to answer the prospects' concerns. With this, more opportunities enter in the sales pipeline and resources will be used efficiently.

Just like a live answering service through the telephone, live chat ignites human touch for your firm's website. Let the company explore all avenues where it can offer customer service support.

How Do You Choose A Reliable Answering Service Provider?

If you own a small company or a start up business, are contemplating on having a small business enterprise, you might want to consider hiring an answering service. This call center service is widely-used by businesses because it helps them create a professional image and it saves them good money that would have been otherwise spent on hiring and training more people for in-house telephone tasks that they cannot attend to personally. But how do you choose a good answering service company?

Use the Internet. The world-wide-web offers the easiest and quickest way to learn about anything and everything, including answering service providers. You will discover that there are thousands of providers to choose from with just a few mouse clicks. Make a note of those that seem to fit your phone answering needs.

Do a little research. You can also check with the Better Business Bureau (BBB) for the company's legitimacy. Read customer reviews. Visit the company's website and find out what clients say about the provider's services. You want to make sure that the answering service company is reputable and not fraudulent, and that they can provide your customers excellent service on your behalf.

Check for the best rates. Of course, you would not want your hard-earned money to be spent on unworthy services. Check out the going rates and prices and see what services your money can have. Most answering service providers provide options or packages to fit the size and budget of the company.

When you're sure about the company's reputation and the rates are reasonable, work diligently with that provider in order to achieve the best results from your answering service. After all, the reason for hiring such a service is to enhance your company's image and provide excellent customer support, not the other way around. An unreliable provider can not only jeopardize your customer relationships, you will also waste time and money.