Call Center Order Taking Services for your Business
You could see huge benefits from contracting with an answering service call center, if any part of your business is over the phone then, order taking services are a key step in the sales process between you and your customer. If you fail here, you've failed to make a sale, and that is the last thing any business needs to be doing in the current challenging economic times.
Let's get to brass tacks, when it comes to taking an order via phone, you need a very reliable agent ready and waiting to take the call at that very instant. If you get the business you want then you can't afford to have employees answering the phone in their spare time - and you can't afford to just employ one person on the phones.
Here's a fun fact: 70% of new customers will hang up if the phone is not answered within 20 seconds. To close a sale, you need to make sure that your business answers the phone quickly and effectively. If you value your business and the profit it brings, you will not delegate your order taking tasks to an answering machine. An answering machine cannot and will not answer any question or concern a customer calling-in may have.
The first step toward a successful order taking service is getting qualified order taking call center agents. An order taking call center must place emphasis on training agents to take down orders accurately at a galloping speeds as callers placing orders will not enjoy repeating them without feeling the irritation. The BPO agents have to key in orders accurately, efficiently and in an error-free manner. The manufacturer cannot deliver them if the agents are not taking down the right orders. The brand value of the client will suffer as there will be customer complaints on the service. It’s not just important to receive the orders; it’s equally important to process it as well. Processing the order would mean running it through the right channels so that the correct department is reached.
Unless your company has very deep pockets, then the best option for bagging those sales is to obtain the services of an order taking call center. You get the services of a fully dedicated department with none of the costs by integrating their order taking systems with your own database,.
A couple of benefits they bring include:
Order taking agents available 24 / 7 all year round.
Compliance with industry regulations
Tailor your contract to fit the needs of your business
Possibility of expanding then hiring multilingual services
When someone picks up the phone to get in touch with your business, the hard part of sales is over. Can you really afford to strike out because of something as elementary as a busy phone line or an out-of-office call?
Let's get to brass tacks, when it comes to taking an order via phone, you need a very reliable agent ready and waiting to take the call at that very instant. If you get the business you want then you can't afford to have employees answering the phone in their spare time - and you can't afford to just employ one person on the phones.
Here's a fun fact: 70% of new customers will hang up if the phone is not answered within 20 seconds. To close a sale, you need to make sure that your business answers the phone quickly and effectively. If you value your business and the profit it brings, you will not delegate your order taking tasks to an answering machine. An answering machine cannot and will not answer any question or concern a customer calling-in may have.
The first step toward a successful order taking service is getting qualified order taking call center agents. An order taking call center must place emphasis on training agents to take down orders accurately at a galloping speeds as callers placing orders will not enjoy repeating them without feeling the irritation. The BPO agents have to key in orders accurately, efficiently and in an error-free manner. The manufacturer cannot deliver them if the agents are not taking down the right orders. The brand value of the client will suffer as there will be customer complaints on the service. It’s not just important to receive the orders; it’s equally important to process it as well. Processing the order would mean running it through the right channels so that the correct department is reached.
Unless your company has very deep pockets, then the best option for bagging those sales is to obtain the services of an order taking call center. You get the services of a fully dedicated department with none of the costs by integrating their order taking systems with your own database,.
A couple of benefits they bring include:
Order taking agents available 24 / 7 all year round.
Compliance with industry regulations
Tailor your contract to fit the needs of your business
Possibility of expanding then hiring multilingual services
When someone picks up the phone to get in touch with your business, the hard part of sales is over. Can you really afford to strike out because of something as elementary as a busy phone line or an out-of-office call?
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