Wednesday, September 29, 2010

Is Your Business Up To Speed?

The way businesses are conducted nowadays is a far cry since the pen last saw the paper. The words 'rolodex' and 'filofax' are now a thing of the past (as I’m even sure a lot of you don't even know what those things are), and is now replaced with a PDA (Personal Digital Assistant). Today, the postman is breathing easier as his load of letters has become lighter thanks in part to the E-mail, the Internet, mobile phones and the SMS.

Thanks to modern science and engineering, businesses has changed drastically over a short period of time. The question being raised now is ' Is Your Business Up To Speed?' Are you, as a business-owner, taking advantage of these new technologies to survive the cut-throat world of marketing and commercialism?

Enter the order taking call centers for flower shops. It's actually designed to help them deliver quality service through a timely response to customers' inquiries and orders. Not just because they eliminated the pen and paper system in traditional order taking, but because the answering service call centers focus more on tasks like answering calls and order taking. Flower shops could focus more on running their shops, and even more on their core businesses, while not being interfered with successive phone calls from their customers. Accommodating customers with their concerns would no longer be an issue. Answering service call centers would guarantee that their business communication goes without any hitches.

An effective order taking and answering service handled properly would gain customers' trust that definitely adds up to the reliability of one's services. If this happens, naturally, what would happen next is that other people would also know about you through the customer's word-of-mouth, thus increasing the chance of having more potential clients. Flower shops that hire answering service call centers are more likely to retain their loyal customers because of exceptional customer service skills by meeting their needs on time. Because of the staff that is specifically tasked to do the order-taking and phone answering – there are no missed opportunities for making sales.

Order taking answering service is not just for flower shops but for any service-oriented enterprise as well, like pet grooming and supplies, restaurants, confectioneries, specialty food, insurance or pizza delivery.

A Rolodex is a rotating file device used to store business contact information (the name comes from the words 'rolling' and 'index')

A Filofax is a trademark name for a personal organizer it's also a datebook containing space for addresses, a calendar, and specialized inserts, as maps and checklists.

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